Syskay Systems. guarantees that your website will be up and running at least 99% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where Syskay Systems has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between clients’ location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that Syskay Systems cannot directly influence. Syskay Systems may temporarily deny or terminate service upon clients’ failure to pay their charges when due.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled interruption of services for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our forum section at a minimum 24-hour notice.